    
This communications skills workshop delivers! Your choice of a two-day communication skills
workshop (described below) teaching the four main people skills of:
- Active Listening
- Assertive Communication
- Giving & Receiving Feedback
- Resolving Conflict
Each main skill is also offered as its own half-day communication skills workshop:
The skills in each communications skills workshop build on previously learned skills,
and we recommend this order. We also offer breakouts and keynotes on these people skills.
Today's fast-paced, flatter, team-oriented workplace requires a higher level of interpersonal effectiveness between its people—peer to peer, employee to manager, team to team. You must be able to bring up and discuss difficult conversations with other employees at all organizational levels, give and receive feedback, work through conflicts and issues professionally and respectfully, and leave others and yourself feeling OK. That's the tough stuff.
Objectives:
After the communication skills workshop, participants will have the confidence and
skill to do the following:
- Listen Actively – you'll know you got the message. The sender knows you got the message as well and feels heard and understood.
- Communicate Assertively – Speak up for yourself and your point of view assertively, without being passive or aggressive.
- Handle emotions in yourself and in others so that issues can be discussed intelligently.
- Receive feedback non-defensively.
- Give feedback without a defensive reaction from your recipient.
- Determine which issues to bring up and which not to.
- Bring up difficult conversations without causing defensiveness in the other person.
- Say no without feeling guilty and while preserving the relationship.
- Communicate effectively to get all the issues on the table in order to solve problems and resolve conflicts.
Participants receive a wonderful 80-page Participant Guide chock full of the lessons.
Participants also receive a wallet card with the key communication models and skills
on it for quick reference.
After this workshop you will:
- Gain more control over your life because you have the confidence and communication
skills to handle any interaction.
- Stand up for yourself in a respectful way. You are more assertive, ask for what you want, and say no to what you don't want while maintaining the relationship.
- Listen more and pay more attention to what people are saying with their non-verbals—their facial expressions, eye contact, tone of voice and body language. You confirm your understanding more, clarifying communication.
- Pay more attention to your own feelings, and what they're trying to tell you.
- Pay more attention to other peoples' feelings, and know how to tentatively reflect their feelings to make them feel understood.
- Report more about what's going on with you so there's less second guessing of intentions and more sharing of assumptions behind positions.
- Be more willing to address issues and stick with working them out. You face conflict with the confidence that you can handle emotions in yourself and others.
- Prove your understanding first and make others feel safe; state your point of view assertively, taking responsibility and using I statements.
- Identify and team up to resolve the root cause of the conflict instead of treating symptoms.
- Have more awareness of what constitutes passive, aggressive and passive-aggressive behaviors, and avoid those behaviors.
- Be more skilled in delivery of feedback and feel more free to give good feedback. You will be less defensive in receiving feedback.
- Be able to get rid of black holes as quickly as they develop (those people who suck all your energy!)
- Be able to say things that need saying—talk about things that need to be talked about—in a way that people can hear them. You will be able to get to the heart of matters.
- Become a person people can tell the truth to because you can listen non-judgmentally.
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